Legal

Terms & Conditions

Effective date: 1 January 2025  |  MoneyWave Solutions Pvt. Ltd.

1. Acceptance

By registering for or using the MWSPay Insurance portal, you agree to these Terms & Conditions. If you do not agree, you must not use this portal. These terms apply to all authorised users, agents, and operations team members who access the platform.

2. Our Role

MoneyWave Solutions Pvt. Ltd. (MWSPay) provides technology to fetch insurance premium details from partner insurers via BBPS and to initiate premium payments through integrated payment gateways. MWSPay is a technology intermediary — we are not an insurance company, insurer, insurance broker, or payment processor. Insurance policy issuance, acceptance, cancellations, and claims are governed entirely by the respective insurer's terms.

3. Authorised Use Only

Access to the MWSPay Insurance portal is restricted to registered and authorised users only. You must not:

• Share your login credentials with any other person.
• Use the portal to process payments for policies you are not authorised to handle.
• Attempt to reverse-engineer, scrape, or abuse any API or portal functionality.
• Use the portal for any unlawful, fraudulent, or unauthorised purpose.

4. User Obligations

You are responsible for:

• Providing accurate policy numbers and customer details when fetching bills.
• Verifying bill details before initiating payment.
• Keeping your account credentials secure and confidential.
• Complying with applicable insurance regulations and internal compliance policies.

5. Accuracy of Information

Bill amounts, due dates, and customer details displayed on this portal are fetched in real time from partner insurers via BBPS. MWSPay does not independently verify or guarantee the accuracy of information returned by insurers. If you believe a bill amount or detail is incorrect, contact the insurer directly before making payment.

6. Payments

Payments are processed by Nimbbl, an independent payment gateway. MWSPay is not the payment processor and does not store card or bank account details. All payment disputes, chargebacks, and gateway failures are subject to Nimbbl's terms and the issuing bank's policies.

7. Limitation of Liability

To the fullest extent permitted by applicable law, MWSPay shall not be liable for: insurer rejection or non-acceptance of premium payments; delays in settlement by insurers or payment gateways; indirect, consequential, or incidental losses; or losses arising from user error in entering policy details.

8. Termination

MWSPay reserves the right to suspend or terminate portal access for any user who violates these terms, misuses the platform, or engages in fraudulent activity.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.

10. Contact